free work sheets & FAQs 

• Depending on the product or uniform its about 2-3 weeks.  That's after the artwork is signed off. 

• Costs are dependent on three things.  The qty you get, the quality / cost point you chose and how fast you need delivery

Australian safety standards for reflective clothing

This document has been prepared as a basic guide to assist in making an informed OH&S decision regarding the use of personal protective clothing.  For an exhaustive understanding of the employers work place responsibilities please refer to workcover, the National Safety Council of Australia and the AS/NZ 4602:1999 standards.

What is my duty of care?

[ By law, you must provide a safe and healthy workplace for your workers and contractors.
This includes:

• providing and maintaining safe plant (such as machinery and equipment) and safe systems of work (such as controlling entry to high risk areas, controlling work pace and frequency and providing systems to prevent falls from heights.)

• implementing arrangements for the safe use, handling, storage and transport of plant and substances (such as dangerous goods and harmful chemicals or materials.)

• maintaining the safe condition of the workplace (such as ensuring fire exits are not blocked, emergency equipment is serviceable, and general housekeeping.)

• providing workers and contractors with adequate facilities (such as clean toilets, cool and clean drinking water, and hygienic eating areas.)

• making sure workers have adequate information, instruction, training and supervision to work in a safe and healthy manner. Workcover.vic.gov.au ]

How do I provide an appropriate level of safety at my work place?

First you need to conduct a safety audit and do a risk assessment to establish what needs to be done to provide a safe working environment.

This risk assessment will need to be retained on file by you to justify the safety measures employed at your work place.

You would then need to implement the risk assessments recommendations. At one end of the spectrum it might mean installing higher watt light bulbs and at the other end of the spectrum you may need a range of systems, work place process reforms and personal protection equipment.

How do I conduct a risk assessment for my site?

[ The key factors to consider when evaluating risk assessments are:

• they are based on the likelihood of an injury, illness or incident occurring and its consequences,

• they reflect the current state of knowledge about the particular hazard,

• they are conducted by persons competent in the chosen methodology,

• they involve consultation with employees and/or their representatives,

• they are documented and recorded, and

• they comply with current OHS legislation, codes of practice, standards etc.

While your own records of past incidents and discussions with your employees can assist with this part of the process, you may also need to look wider by contacting a trade or industry association, your local regulatory authority, equipment manufacturers or suppliers, or a technically qualified consultant. A lot of valuable information is also available via the internet. More than likely you will need to make a judgment based on a number of these factors and it will help if you record what these were.

The main focus during an audit should be on the outcomes achieved from the risk assessment process, i.e. the hazard controls in place, and their effectiveness. It is also important that the system verifies that hazard controls are monitored to ensure that they remain in place and continue to be effective.

Employers must:

• pay for all personal protective equipment.

• ensure each item of personal protective equipment is appropriate for each particular workplace hazard.

• ensure each item of personal protective equipment is appropriate for each individual worker.

• provide training in the appropriate use of personal protective equipment. provide additional training to supervisors to ensure they understand their role in enforcing the wearing and use of personal protective equipment. ensure all personal protective equipment meets the appropriate standards.

• ensure all personal protective equipment is cleaned and adequately maintained.  Workcover.vic.gov.au 

Alsco can help you to conduct an assessment. This is free of charge and follows the guidelines of the National Safety Council of Australia (NSCA).

When do I have to provide high visibility uniforms?

[ Personal protective equipment should be regarded as a temporary measure or a last resort. It should only be used when other risk control measures do not adequately control exposure or are not practicable.

Personal protective equipment may be necessary:

• where other control measures do not provide adequate control.

• where a risk assessment indicates personal protective equipment is necessary as a temporary measure to reduce employee exposure to an acceptable level until such time ads adequate control is achieved by other means.

• in emergencies where urgent action is required (e.g. a plant failure or chemical spill), or

• during some infrequent maintenance operation where the short duration of the task makes other control measures impractical. Workcover.vic.gov.au ]

What is the Aust standard for high visibility clothing?

There are different levels in design. Your risk assessment will dictate what level to use.  The highest standard or level has been set as AS/NZ 4602:1999.  This standard has been produced as a way to set a top “benchmark” in uniforms and materials used to make them.  Your specific OH&S, workplace needs will be determined by your risk assessment and not by AS/NZ 4602:1999. 

AS/NZ 4602:1999.

• Class D- a garment for outdoor day time use only, comprising fluorescent or other non-retro reflective high visibility material.

Class D fluorescent uniforms by their nature are poly-cotton and for use only in non-flame work environments. Once in use or washed the fluorescent material used to make this uniform may not meet the required standards AS/NZS 1906.4. A cost-effective system for post-sale or use evaluation is not currently available or practicable.

Class D non-retro reflective high visibility material is made from a natural fiber material, (100% cotton) and is for use in flame situations.  See below “The use of personal protective equipment garments in a high flame environment”.

• Class N- a garment for nighttime use only, retro reflective elements on an unspecified background.

• Class D/N- a garment for both day and night, comprising retro reflective elements on a fluorescent or other non-retro reflective high visibility background material.

The use of personal protective equipment garments in a high flame environment

All personal protective equipment needs to be issued in line with your risk assessment for the work undertaken.  As such it may be deemed that the polyester in the uniform is a greater risk of burning than the risk of the wearer being hit due to poor visibility.   Especially work that involves welding, grinding or smelting. 

IE primary risk is burning, and the secondary risk is impact with a moving object.

This risk situation can be managed by using a two-tone orange and navy blue 100% cotton uniform, as well as the appropriate leather aprons.  For smelting you may need to use a probane impregnated or nomex uniform which provides greater levels of flame resistance or retardant properties than 100% cotton.  See the next section- What are the different types of uniforms?

What are the different types of uniforms?

Each different personal protective equipment uniform has a different function and used in the management of different risks. The appropriate style for you to use will be dictated by your risk assessment and practicability (IE cost versus risk assessment ratio).

• Two tone 100% Cotton (low-medium impact risk areas but used in a low flame situation)

This uniform is 100% cotton and is good at helping to manage high heat and flame situations.  The uniform is split into two colour areas.  Orange at the top and navy blue in the lower area.  This two-tone contrast provides a greater level of visual recognition than a single tone uniform.

• Two tone 65% polyester, 35% cotton (used in all impact risk areas during daytime)

A garment for outdoor day time uses only, comprising fluorescent material and a contrasting colour.

• Retro reflective (used in all impact risk areas during nighttime)

A garment for nighttime use only, retro reflective elements on an unspecified background. 

NB this relates to the tape applied onto any coloured uniform to the area requirements in the standards.  Class D/N is a combination a of High visibility 65% polyester, 35% cotton uniform with Retro reflective strips attached to the area requirements in the standards.

• Proban (used in a high flame situations)

This is a single tone 100% cotton uniform impregnated with a resin and is fire retardant.  It will burn but if you remove the heat source from the uniform it will stop burning.

• Nomex (used in a high flame situations)

This is a synthetic suite and is fire resistant.  It will not burn.

Artwork needs to be made up for everything that gets printed.  It’s a digital file in a format that can be scaled and used by a printer. All art needs to be the sum of everything you want printed sized up on that single file.  Logo, text, pictures etc.  Your logo by itself is art but it’s not artwork unless its sized up to what you want as the final print.  There are many file types and tricky rules.  So, if you don’t have these skills it’s best use a graphic designer.  Every printer will tell you that the quality of the artwork is directly related to the final print quality. Garbage in, garbage out!

Embroidery

The most common logo application is embroidery. Thousands of little stitches to create a "picture" of your logo.  This is an art form not a science. The other form is printing.  Either screen printing or digital printing. Both are more a science than art form!  We will discuss with you the best way to get your logo onto the gear to match your image and to match the use of the gear

PAD PRINTING

Pad printing is a silicone pad is used to print your logo into items with either flat or curved faces. It produces great high-quality results in solid colours without gradients or fades. Was invented to print the very fine markings on a watch face

Great for pens, golf balls, stress balls, drink bottles, USBs and highlighters.  The pad “bends” around the product as it prints so you can print on curved pens etc

DIRECT DIGITAL PRINT

Direct Digital Printing is a new process which involves your artwork being printed directly onto the surface of your item using specialist inkjet printers, and the ink immediately adheres to it. This offers the flexibility to print on areas of any size and with any colour, including fades and gradients, producing vibrant results.

This versatility means it’s used on a wide range of products, from notebooks and tech items, to mouse pads.

ROTARY Attachment for DIRECT DIGITAL PRINTER

For wider and more rounder surfaces with a large print area, such as a drink bottle or a travel mug, you require a rotary attachment for your printer. It is like a pad print, however, has the scope for a larger image.

SANDBLASTING

This is used to decorate metals, glass, crystal and wood. The process masks off the area you don’t want to be decorated and using a grit under high pressure blasts away the surface of the material. It is a permanent process and can be left “natural” or have a solid paint colour applied.

LASER ENGRAVING

As the name implies, this involves using a laser beam, instead of inks or tools, to etch a design onto a relatively small area. It looks sophisticated and subtle, which is why it’s often seen on keyrings and premium pens, wine glasses and clocks.

EMBOSSING AND DEBOSSING

Embossing is the use of a hot metal plate to impress an image that raises it against the background, while debossing is using the hot metal plate to recess the image so that your brand is sunken into the surface. Depending on the material Rotary Engraving can be used instead of debossing.

This works best with a softer material such as leather or pleather, which is why it’s commonly used on leather clothing and patches; however, it can be also used on letterheads and books too.

FOIL DEBOSS INFILL

Like the debossing process, gold or silver foil is added to the hot metal plate and pressed into the item’s surface so that both the image and foil is indented into it, making the branding really pop. It’s also used for softer surfaces such as leathers.

SCREEN PRINTING

One of the most commonly used decorative methods, screen printing is where a frame is fitted around the item with a screen and stencil overlay. From there, ink is passed through to brand the surface and then dried by heat.

It’s used for a wide range of typically branded items such as apparel and clothing, ribbon, umbrellas, bags, lanyards and other material items.

SUBLIMATION

Sublimation is a process which involves printing onto sheets of transfer paper and then transferring it to another machine which heat-presses the transfer paper image into the material.

It is suited to different sized areas and artwork with gradient colours, digital images and repeat print patterns, which is why it’s commonly used on clothing, stubby holders, neoprene items and fabrics that can withstand high temperatures.

DIGITAL OR PLASTISOL TRANSFER

Plastisol Transfers are screen printed designs that are printed onto a special heat transfer release paper instead of directly on the softer material. This paper is then applied to the item with heat and pressure.

Mainly used on apparel items such as caps, bags and squishable toys, this method is particularly good at getting around difficult gradients and uneven surfaces.

Marketing is described as turning an idea into a product and “bringing it to market”. That’s a fancy way of saying taking a great idea and making money!  What you do is - Develop the idea, make and cost it. Create a need for it and sell into that need. Then distribute it. The whole business chain is part of marketing.  From the R&D to the warehouse staff pick and packing through to the sales team and the support staff getting things done.  We are all in Marketing.

Most people think marketing is only promoting the product to sell it.  But it’s more than that.

It is designing, costing and getting your brand known, understood and wanted.  Then it’s the fun pointy end of the process. Sales.  Getting your product into the customers hands and their money into yours.

The most common term for this is creating a need and then fulfilling it.  To do that a business needs to build a brand, then use a sales or distribution team to sell and ship the product. It depends where your product sits in the marketplace.  But the awareness, needs and fulfilment process are often supported using TV, Radio, Newspaper or print (above the line marketing).  Then someone needs to sell the product to the customer.  You can do this online or face to face.  These are the traditional forms of marketing.  This has changed and social media is replacing and adding to some of these forms of traditional marketing.

There are now three different sub sections of marketing.  The basic framework (but not limited to is).  Above the line (ABL), through the line (TTL) and below the line (BTL).

ATL is shotgun channels. Mass presentation of your idea.  TV, Radio and print. This is talking to all people but only some will be your target. Today, social media is also playing a role in ATL marketing.

BTL is targeted channels. One on one, or face to face presentation of your idea.  A sales person talking directly to a customer.  Using direct mail, promotional products and uniforms. Can be B2B (business to business) or B2R (business to retail). Sometimes Targeted Social media lives is here too. This is very specific to the target and can cost a bit. Google ad words, SEO and other online paid activities. These are the tools to help the person or business get the sale “over the line” by doing something.

TTL is a combination of the two above forms supporting each other.  For example, forward 20 posts to get a free coffee.  Upload a photo to win points. Gift with purchase. Collect all the toys and post a photo.  This mixed area of marketing can be very creative and just fun.

Getting your logo onto a garment is easy.  There are different ways of doing this. Each has its pros and cons. Most uniforms are off the shelf.  They come from China and are sold in Australia to distributers (like us) who organise the branding of your logo onto the gear. If you want a garment designed especially for you there are two main ways to go:

CTM (cut trim and make) or making the gear from scratch.  Just like our grandmother did on a sewing machine. The minimum order quality for this is usually 1000+.

Having sublimated uniforms made.  Min qtys are small but expensive.

That’s why most uniforms are purchased in the qty you need from an importer and logoed up in Australia.  Either Embroidery, Digital print, Direct to garment or Screen printed. Click into each to see the pros and cons.

Will my logo look good on this? How do you print onto promotional products?

It’s all about contrast.  The eye sees contrast so getting that contrast high is the goal.  A red logo on a red top does not work.  Or a pale green on a pale blue.  But dark on light or light on dark is great. 

Start with the end in mind.  What you want to get in the end or what do you want the product or garment to do for you?  Is it get a data base, an appt, brand recognition? Is it to have your customers remember you or like you?  Is it to thank them or have them feel they are part of your business family?  Are the uniforms for the staff top love you or to an image to meet customer expectation?  Is it safety and driving down your WorkSafe costs?  Or complying to standards or to your safety audit?  Maybe it’s a mix of all of them.  If we figure out what the goal is and what that looks like we can find you the options to fit your budget and make everyone happy.

OK, math time. The marketing buzz words that drive this are “reach” and “view”.   Or, how many people see your stuff, how many times? It’s a cool (but a little nerdy) tool to compare different marketing products against each other. Otherwise you’re comparing apples with oranges. 

A logo written in the sky has great reach but very poor views = poor unit value. A TV campaign has great reach and with repeats = good views but expensive overall. A Radio ad is good value for money if you employ repetition and run the same advertisement over and over in a set time period. But overall expensive. Digital marketing $ is comparable to radio for a year.  But it’s not compared in this article as there are too many variables.  Costs can range for 12K – 360K+PA. So if I can’t afford TV, Digital or radio how can I get my logo seen by the most people for the least amount of $?

Righto, used here are the numbers that your media buyer/seller won’t be telling you.  

All the above figures are interesting and very true. But advertising and marketing in the end is about customer target and retention. No point getting your logo in front of people who are not interested. No point advertising to someone who doesn’t need you.

Promotional products go to people who are already a target or a lead.  They are targeted. So, they in theory are twice as good as the numbers above as all other marketing is shot-gunned out to everyone. Unlike digital, radio and TV (shot-gun marketing or pestering pop ups); promo is all about retention.

Perceived high value of the product = retention.  They don’t bin the gift.

If the pen is a good quality pen with quality branding or the cap has interesting 3D embroidery and an interesting “different” design the customer will keep the cap and pen.

High value perception = retention = use = people seeing your logo = effective use of your marketing money. Or low value perception = low use = few or no people viewing your logo = a waste of your marketing money.  It’s that simple.

In these Terms and Conditions (Terms), the words below have the following meanings:

Account Application means the form approved by the Company and completed by the Customer for an account with the Company for the provision of Goods and/or Services.

Agreement means each Offer accepted by the Company under clause 3.1.

Artwork Confirmation means the document provided by the Company to the Customer, and completed by the Customer, that identifies the artwork that is to be reproduced on the Goods and Services.

Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth) and any equivalent State or Territory legislation.

Business Day means any day except a Saturday, Sunday or public holiday in states and territories of Australia].

Company means CD Bean T/As Sweet Pepper Marketing ABN 77856428075.

Confidential Information means all information and other content disclosed by the Company to the Customer and includes these Terms and the prices of the Goods or Services but excludes information that:

(a)        is public knowledge or becomes available to the Customer from a source other than the Company (otherwise than as a result of a breach of confidentiality); or

(b)        is rightfully known to, or in the possession or control of the Customer and not subject to an obligation of confidentiality in accordance with the terms of an Agreement.

Consequential Loss means:

(a)        any form of indirect, special or consequential loss, including loss of reputation, loss of profits, loss of actual or anticipated savings, loss of bargain and loss of opportunity; and

(b)        any loss beyond the normal measure of damages.

Customer means the entity or person named in the Account Application or who has otherwise agreed to be bound by these Terms and who requested that Goods and/or Services be supplied to it by the Company.

Customer Background Intellectual Property means all Intellectual Property owned or licenced to the Customer which the Customer and the Company agree in writing is to be made available for the purposes of providing the Goods and/or Services. 

Customer Specifications has the meaning given to it in clause 13.1.

Delivery Fee means:

(a)   the delivery fee set out in a Quote or agreed in writing between the parties; or

(b)   if no delivery fee is set out in a Quote or agreed in writing between the parties, the costs of the Company incurred in delivering the Goods to the Customer.

Force Majeure Event means any event arising from, or attributable to, acts, events, omissions or accidents which are beyond the reasonable control of a party.

Goods means the goods to be supplied by the Company to the Customer under an Agreement.

Intellectual Property Rights means any and all intellectual and industrial property rights anywhere in the world including but not limited to the rights comprised in any patent, copyright, design, trade mark, eligible layout or similar right whether at common law or conferred by statute, rights to apply for registration under a statute in respect of those ort like rights and right to protect trade secrets and know how, throughout the world for the full period of the rights and renewals and extensions.

Invoice has the meaning provided to it in clause 4.5.

Loss means any loss, liability, cost, expense, damage, charge, penalty, outgoing or payment however arising, whether present, unascertained, immediate, future or contingent and includes direct loss and Consequential Loss.

Offer has the meaning provided to it in clause 3.1.

Order means any order or other request by or for the Customer to the Company to supply to the Customer any Goods or provide it with any Services (or both), whether the order or request is written (including through the Website), verbal or implied in the circumstances and which may have been given in response to a Quote.

PDH Goods or Services means goods or services which, for the purposes of the Australian Consumer Law, are of a kind ordinarily acquired for personal, domestic or household use or consumption.

Purchase Price has the meaning given to it in clause 4.1.

Quotation or Quote means a quote or proposal, if any, provided by the Company to the Customer in respect of the Goods and/or Services.

Services means the services to be supplied by the Company to the Customer under an Agreement.

Specifications means any physical, qualitative, technical or descriptive specifications, dimensions, weights or other particulars of the Goods or Services or photographs or illustrations of the Goods which are supplied by the Company, or which may be available on the internet, including as provided in any Quote, Order, price list, catalogue, brochure or other document which describes the Goods or Services.

Website means the website located at www.sweetpepper.com.au

1. Application

These Terms apply to and govern the supply of Goods and provision of Services by the Company to the Customer which are to be provided under an Offer accepted by the Company.

2. Formation of Agreement
   1. The Customer acknowledges and agrees that by submitting an Order and Artwork Confirmation to the Company the Customer makes an irrevocable offer to the Company for the Company to supply it with the Goods and/or provide it with the Services on the terms of these Terms, the Order and the Quote (if any) (Offer).
   2. A contract will be formed between the Company and the Customer in respect of each Offer upon the earlier of the Company:
      1. notifying the Customer in writing that it accepts the Offer;
      2. accepting, in full or part, payment from the Customer for any Goods or Services the subject of the Offer;
      3. making delivery of the Goods the subject of the Offer to the Customer; or
      4. performing the Services the subject of the Offer.
   3. An Agreement formed under clause 3.1 will comprise these Terms, any Account Application, the Order (only to the extent that any additional terms in the Order are accepted by the Company in writing), the Artwork Confirmation and the Quote (if any).
   4. The Company is not bound to accept any Offer and may decide not to accept any Offer for any reason and in its sole discretion.
   5. The Company may, in its sole discretion, provide a sample of Goods to the Customer on terms satisfactory to the Company.
   6. The Customer acknowledges that, from time to time, Goods may become unavailable or discontinued at the time of fulfilling an Order, in which case the Company will refund the Customer for any price paid for the Goods impacted.
3. Price and payment
   1. Unless otherwise agreed by the parties, the price the Customer must pay for the Goods and/or Services under each Agreement will be:
      1. unless a 7 day account has been agreed to all orders will be 50% of the quoted price with order and COD before delivery
      2. subject to clause 4.2, the price for the Goods and/or Services specified in the Quote or, if there is no Quote, in the Order; plus
      3. the Delivery Fee; plus
      4. any set up costs specified in the Quote or, if there is no Quote, in the Order,
   2. The Customer acknowledges that the Company may, in its sole discretion, under supply or over supply the Goods by a margin of 5%, in which case the price for the Goods will be decreased or increased proportionately.
   3. The Customer acknowledges and agrees that if the Customer wishes to pay for the Purchase Price using a credit card, the Company may charge the Customer a credit card fee of 1.75% + A$0.30on the relevant amount of the Purchase Price which the Customer intends to pay using a credit card. If payment is received after the Due Date then the amount of the credit card fee charged may be increased to 2.5% to cover bank financing charges.
   4. Subject to clause 14.2, unless otherwise expressly specified by the Company or in these Terms, all prices stated are stated exclusive of any tax, levy, duty, charge, impost, fee, deduction or withholding (including any interest, fine, penalty, fee or any other amount imposed on or in respect of any of those amounts) (Taxes) and the Customer is solely responsible for the payment of all Taxes levied or payable in respect of the Goods and/or Services.
   5. The Company may invoice the Customer for the Purchase Price at any time following formation of the relevant Agreement (Invoice).
   6. If requested by the Customer, the Company may accept forward orders or requests for delivery of the Goods on a future date and will Invoice the Customer for those Goods at a time the Company deems appropriate having regard to the proposed delivery date and payment terms (but before the proposed delivery date).
   7. Any dispute that the Customer may have in respect of the Invoice and any Purchase Price set out in the Invoice must be notified to the Company in writing within 14 days of the date of the Invoice.
   8. The Company may set off any amount owing by the Customer to the Company, whether or not due for payment, against any money due for payment by the Company to the Customer under any agreement, understanding or arrangement between the Company and the Customer.
   9. Subject to clause 4.10, unless otherwise agreed in writing between the Customer and the Company the due date for payment by the Customer to the Company of the Purchase Price (Due Date) is:
      1. the due date agreed by the Company when accepting the Account Application; or
      2. if a due date is not agreed by the Company when accepting the Account Application, prior to the scheduled date of delivery for the relevant Goods or provision of the Services.
   10. If:
       1. the Customer has previously failed to make any payment to the Company by the due date for that payment; or
       2. the creditworthiness of the Customer is, in the Company’s sole opinion, unsatisfactory,

the Company may require payment of the Purchase Price in full prior to the Company delivering the relevant Goods or providing the Services.

1. If the Customer fails to make any payment by the Due Date, breaches any term of an Agreement or is the subject of an insolvency event, then, without prejudice to any other right or remedy available to the Company and to the extent permitted by law, the Company may do any one or more of the following:
   1. suspend further deliveries to the Customer;
   2. cancel any Agreement in respect of any Goods or Services not yet supplied or provided to the Customer;
   3. enter the property of the Customer or any third party where the Goods are stored in order to repossess the Goods and the Customer grants the Company and its agents an irrevocable licence to do so;
   4. dismantle any other goods into which the Goods have been installed or incorporated and remove the Goods from those goods;
   5. charge the Customer interest (both before and after any judgement) on the unpaid amount at the interest rate which is fixed at 20%PA, which interest will accrue and be chargeable from the first day on which an amount becomes overdue until the Company receives payment of all amounts (including all interest) by way of cleared funds; and
   6. exercise any rights which the Company may have under law, including the Personal Property Securities Act 2009 (Cth).
2. The Customer may not set off or combine any amount owing by the Company to the Customer, whether or not due for payment, against any money due for payment by the Customer to the Company under an Agreement.

4. Delivery of Goods and provision of Services
   1. The Company will deliver the Goods to the Customer in the manner:
      1. determined by the Company; or
      2. as otherwise agreed between the Company and the Customer.
   2. The Company will endeavour, but is not obliged, to deliver Goods or make the Goods available for collection and provide the Services between the hours of 9.00 am and 5.00 pm Monday to Friday at the place of delivery or service provision (excluding on any public holiday at the place of delivery or service provision).
   3. The Customer expressly authorises and grants the Company and its agents an express, irrevocable licence to enter the premises of the Customer or relevant third party in order for the Company to deliver the Goods or provide the Services.
   4. If the Customer is required to collect the Goods or the parties have agreed that the Customer will collect the Goods, then the Customer must collect those Goods within three Business Days of being notified by the Company that the Goods are ready to be collected.
   5. There must be a representative of the Customer present at the delivery location at the time delivery is made of the Goods and such person must confirm that the number of Goods delivered and identified in any consignment note equals the number of Goods which are to be delivered under the Agreement.
   6. The Customer must, prior to taking possession of the Goods, inspect the Goods and immediately (and in any event within 48 hours) notify the Company in writing if the Goods are not fit for any purpose for which the Customer intends to use the Goods, are less than the number meant to be delivered under the Agreement, have any defect or otherwise do not meet any Specifications.
   7. In the event of the Customer returning or failing to accept any delivery of the Goods (including failure to collect the Goods), the Company will be entitled to:
      1. payment for those Goods;
      2. treat the obligation to supply the remainder of the Goods (if any) as cancelled by the Customer; and
      3. at the risk and cost of the Customer and without limiting any other rights the Company may have, store any Goods which the Customer refuses to take delivery of or fails to collect.
   8. The Company will use its reasonable endeavours to deliver the Goods and provide the Services on any date specified or estimated by the Company or set out in a Quote or Order, however the Customer acknowledges that:
      1. these dates are estimates only; and
      2. if the Company does not currently stock a Good, then there may be a delay in the supply of that Good until the Company has restocked that Good.
   9. Without limiting clause 5.8, the Company may deliver or provide a portion of the Goods or Services and may invoice or otherwise charge the Customer for that portion.
   10. If there are multiple Agreements in place at any one time, then the Company may, in its absolute discretion, determine in which order it satisfies the delivery of the Goods and provision of Services under the Agreements.
5. Return of Goods
   1. The terms of this clause 6 are subject to clause 9 and, if a Good is not of acceptable quality, faulty, defective or damaged, the Customer may have rights under the Australian Consumer Law which are not affected by this clause 6.
   2. If the Customer wishes to return any Goods they must, within 14 days of the date of delivery, complete, sign and provide to the Company the returns form made available by the Company to the Customer. If the return is authorised by the Company then the Company will provide the Customer with a Goods Return Number (GRN).
   3. Goods may only be returned to the Company if:
      1. the Goods do not meet the Specifications for the Goods or are additional to the Goods which were ordered by the Customer;
      2. the Goods meet the conditions for return as set out in the Company’s return policy, as amended from time to time, which is published by the Company on the Website; and
      3. a GRN has been issued by the Company and is clearly displayed by the Customer on the packaging of the Goods.
   4. The Customer acknowledges that minor defects in the Goods (including minor variations to the Specifications) to do not constitute grounds for a claim or return.
   5. If a GRN has been issued then the Company will arrange for the Goods to be returned to the Company and all Goods returned to the Company must be returned in the state that they were received by the Customer.
   6. If Goods are returned to the Company but a GRN has not been issued by the Company then the Goods will be returned to the Customer and the Customer must pay the costs of the Company incurred in returning the Goods to the Customer.
6. Title and risk of Goods
   1. Title to, and property in any Goods supplied under an Agreement remain with the Company and will only pass to the Customer once all moneys owing by the Customer to the Company in respect of the Agreement or any other agreement or arrangement between the Customer and the Company have been paid in full.
   2. Risk in the Goods passes to the Customer upon the earlier of:
      1. the Goods being delivered to the Customer or collected by the Customer; and
      2. if the Goods are to be collected by the Customer, on the date which is three Business Days after the date on which the Company notified the Customer that the Goods are ready to be collected.
   3. The Customer is responsible for arranging, and taking out in its own name and its own cost, any insurance in respect of the Goods from the time risk passes to the Customer under this clause and the Company is not obliged to give the Customer a notice referred to in section 35(3) of the Sale of Goods Act 1923 (NSW) (or any equivalent legislation).
   4. The Customer indemnifies the Company against any Loss or damage to the Goods, however caused, occurring after risk in the Goods passes to the Customer.
   5. In the event that the Customer is required to return any Goods to the Company, risk in the Goods passes to the Company on confirmation of receipt of the Goods by the Company.
   6. Until full title, property and ownership of the Goods passes to the Customer in accordance with clause 7.1:
      1. subject to clause 7.8, the Customer must hold the Goods as the Company’s fiduciary agent and bailee and must not distribute, sell, lease, dispose of or otherwise deal with the Goods in any way without the Company’s prior written consent;
      2. the Customer must keep and maintain the Goods in good and substantial repair and condition;
      3. the Customer must insure the Goods for their full replacement value (which must not be less than the Purchase Price) and must store the relevant Goods separately from any other goods and in a way that enables the Goods to be clearly identified as the Company’s and referrable to a particular Invoice;
      4. The Company may enter the premises of the Customer or any third party where the Goods are stored to inspect the Goods;
      5. the Customer must not pledge or grant a security interest in or in any way charge by way of security for any indebtedness, any of the Goods; and
      6. the Customer must not remove, deface, alter, obliterate or cover up any names, marks, designs, numbers, code or writing on the Goods.
   7. For the purposes of the Company exercising its rights under clauses 4.11(c), 7.6(d) and 16.2(b), the Customer:
      1. expressly authorises and grants the Company and its agents an express, irrevocable licence to enter the premises of the Customer or relevant third party to inspect the Goods or to remove or arrange for the removal of the Goods; and
      2. the Customer indemnifies the Company against any Loss that may be incurred or sustained by the Company, its employees or agents, as a result of the entry of those premises.
   8. Notwithstanding that title to the Goods has not passed to the Customer under clause 7.1, the Customer may, subject to obtaining the Company’s prior written approval, distribute the Goods or any part of them in the name of the Customer but only as agent for the Company and may deliver any Goods so sold to the buyer of those Goods but only in the ordinary course of its business and on terms which will not prejudice the Company’s ability to obtain any amount paid or due to be paid by the buyer of Goods (Sale Proceeds) and:
      1. any Sale Proceeds must be held by the Customer on trust for the Company and banked in a separate bank account relating only to the Sale Proceeds and must be forwarded as soon as possible to the Company in satisfaction of any amount owed by the Customer in respect of the Goods;
      2. the Customer must keep and maintain separate records in relation to the Sale Proceeds received and held by the Customer and must provide those records to the Company immediately upon request by the Company; and
      3. if and when the full amount due to the Company in respect of the Goods has been received by the Company, any further Sale Proceeds may be retained by the Customer.
   9. The Customer must immediately cease the distribution of any Goods under clause 7.8 if:
      1. the Company revokes any consent it has given to the Customer to distribute the Goods under clause 7.8; or
      2. the Customer fails to make any payment under an Agreement by the relevant Due Date.
   10. If an insolvency event occurs in respect of the Customer then, without the need for notice or demand by the Company, the Customer acknowledges that any sale or purported sale of the Goods will not be in the ordinary course of the Customer’s business and the proceeds of any Goods sold in those circumstances will, to the extent of any money owing by the Customer to the Company, be held on trust for the Company by the administrator, controller or similar officer as the case may be, or if there is no such officer, by the Customer.
7. PPSA
   1. Words and expressions used in this clause 8 which are not defined in these Terms but are defined in the Personal Property Securities Act 2009 (Cth) (PPSA) have the meaning given to them in the PPSA.
   2. Unless a Customer has paid for Goods in respect of an Agreement before they are delivered to the Customer, each Customer acknowledges that:
      1. the Agreement for the supply of Goods created under these Terms is a security agreement for the purposes of the PPSA, under which the Customer grants the Company a security interest in the Goods and over any amount owed to the Customer in respect of the Goods (Account) to secure all monies owing by the Customer to the Company from time to time;
      2. where the Company has other enforcement rights in addition to the enforcement rights provided for in the PPSA, those other enforcement rights will continue to apply; and
      3. the Company is not obliged to act in any way to dispose of or to retain any Goods which have been seized by the Company or any person nominated by the Company under its rights under the PPSA.
   3. Without limiting anything else in these Terms, the Customer consents to the Company effecting a registration on the register in relation to any security interest created by or arising in connection with, or contemplated by an Agreement or these Terms, including in relation to the Goods and any Account.  The Customer agrees to promptly do all things necessary to ensure that any security interest created under these Terms is perfected and remains continuously perfected, the Company’s priority position is preserved or secured and any defect in any security interest, including registration, is overcome.
   4. The Customer must promptly take all reasonable steps which are prudent for its business under or in relation to the PPSA (including doing anything reasonably requested by the Company for that purpose in relation to the Goods or the Account).  Without limiting the foregoing, the Customer must:
      1. register a security interest in relation to the Goods where the Customer distributes the Goods to a third party or incorporates the Goods into another good or product;
      2. where appropriate, take reasonable steps to identify security interests in relation to the Goods in the Customer’s favour and to perfect and protect them, with the highest priority reasonably available; and
      3. not register a financing change statement in relation to any registration made under paragraphs (a) or (b) without the Company’s prior written consent.
   5. The Customer must indemnify, and on demand reimburse, the Company for all expenses incurred in registering a financing statement or financing change statement on the register, and for the enforcement of any rights arising out of any of the Company’s security interests.
   6. The Customer must not change its name, address or contact details without providing prior written notice to the Company.
   7. To the extent that the PPSA permits, the Customer waives its rights to receive a copy of any verification statement or financing change statement; to receive any notice required under the PPSA, including notice of a verification statement; to reinstate the security agreement by payment of any amounts owing or by remedy of any default; and under sections 95, 96, 117, 118, 120, 121(4), 123, 125, 126, 127, 128, 129, 130, 132, 134(2), 135, 136(3), (4) and (5), 137, 142 and 143 of the PPSA.
   8. The Customer may only disclose information or documents, including information of a kind referred to in section 275(1) of the PPSA, if the Company has given prior written consent.
8. Liability
   1. If the Customer is a Consumer (as defined in section 3 of the Australian Consumer Law) (Consumer) and the Company supplies PDH Goods or Services to the Customer, the Company acknowledges that the Customer may have certain rights under the Australian Consumer Law in respect of the guarantees provided under Division 1 of Part 3-2 of the Australian Consumer Law (Consumer Guarantees) as they apply to the PDH Goods or Services supplied by the Company and nothing in these Terms should be interpreted as attempting to exclude, restrict or modify the application of those rights.
   2. If the Customer is a Consumer and any goods or services supplied by the Company to the Customer are non PDH Goods or Services, the Company’s liability to the Customer in connection with any breach of the Consumer Guarantees in respect of those non PDH Goods or Services is limited (at the Company’s discretion) to:
      1. in the case of Goods:
         1. the replacement of the Goods or the supply of equivalent goods;
         2. the repair of the Goods;
         3. the payment of the cost of replacing the Goods or of acquiring equivalent goods; or
         4. the payment of the cost of having the Goods repaired; and
      2. in the case of Services:
         1. the supplying the Services again; or
         2. the payment of the cost of having the Services supplied again.
   3. If the Customer makes a claim against the Company which includes a cause of action other than for a breach of a Consumer Guarantee then, to the extent the claim, or part of the claim, does not relate to a Consumer Guarantee and to the extent permitted by law, the Company expressly excludes all liability in respect of the Goods or Services supplied by the Company to the Customer.
   4. In relation to the supply of Goods which are non PDH Goods or Services, if the Company is liable to indemnify the Customer under section 274 of the Australian Consumer Law, the Company’s liability to the Customer is limited to an amount equal to the lower of:
      1. the cost of replacing the Goods;
      2. the cost of obtaining equivalent Goods; or
      3. the cost of having the Goods repaired.
   5. Subject to the rest of this clause 9, the aggregate liability of the Company to the Customer arising out of or in connection with the Agreement will in no event exceed an amount equal to the amount of the Purchase Price received by the Company under the relevant Agreement.
9. Notification of claims
   1. The Customer must notify the Company immediately if it becomes aware of any claim or any death, serious injury or serious illness, in respect of, or caused by, the Goods and the Customer will take all reasonable steps to mitigate any Loss arising as a consequence of the claim, death, serious injury or serious illness.
   2. If Goods are sold by the Customer to a third party for commercial use by that third party, the Customer must impose on the third party an obligation to notify the Customer immediately if the third party becomes aware of any claim or any death, serious injury or serious illness, in respect of the Goods and to take all reasonable steps to mitigate Loss arising as a consequence of the claim, death, serious injury or serious illness.
   3. The Customer must, and must impose on any third party to whom it distributes the Goods an obligation to:
      1. not, without the Company’s express written consent, make any representation to any Consumer regarding the purpose, performance or durability of the Goods, which is in breach of the Australian Consumer Law;
      2. take all steps and do all things necessary to promptly pass on to the Company any claim made by a Consumer arising out of or in connection with the Australian Consumer Law and must, at the Customer’s expense, assist the Company to comply with its obligations under the Australian Consumer Law;
      3. not, other than in respect of any warranties or guarantees which cannot be excluded by law, make on behalf of the Company any undertaking, assertion, statement, warranty, admission or other representation in respect of the Goods which is inconsistent with the Agreement under which the Goods are supplied; and
      4. not agree to settle any claim made by a Consumer without the prior written consent of the Company.
10. Intellectual Property
    1. Subject to clause 12.2, the parties acknowledge and agree that, unless otherwise agreed in writing, as between the Company and the Customer all Intellectual Property Rights in the Goods and any material created as part of the Services vests in and exclusively belongs to and are irrevocably assigned to the Company and the Customer agrees that it must not infringe or use the Intellectual Property Rights of the Company which exist in the Goods or materials created as part of the Services without the prior written consent of the Company.
    2. The Customer retains ownership of all of the Customer Background Intellectual Property subsisting in the Goods. The Customer grants the Company, a perpetual, royalty free, worldwide, non-exclusive licence to use, copy, modify, exploit and sub licence that Customer Background Intellectual Property for the sole purpose of the Company providing the Goods and/or Services for the Customer.
    3. The Customer must not do anything to infringe, or encourage or permit any infringement of, any of the Intellectual Property Rights in the Goods or do anything which may prejudice the Company’s ownership of such Intellectual Property Rights.
    4. The Customer must not modify, adapt, vary, reverse engineer, disassemble or copy all or any part of any Good without the prior written consent of the Company.
    5. The Customer must not distribute or make available any:
       1. good which is a copy or imitation, in whole or in part, of any Good; or
       2. Good which has been modified or varied.
11. Indemnity

The Customer indemnifies the Company and holds the Company harmless from and against all Losses (including all legal costs, and any other associated fees and costs) for which the Company incurs as a direct or indirect result of:

1. recovering any amounts the Customer owes to the Company (including any fees paid to a debt collector or similar);
2. any death, injury or illness or damage to property arising from the Customer’s unloading, storage or handling of the Goods;
3. any breach of an Agreement by the Customer;
4. the use of, or reliance on, any Customer Specifications; and
5. any negligent or wilful act or omission by the Customer, the Customer’s employees, agents, servants, contractors or others for whom the Customer is legally responsible.

12. Specifications
    1. If an Offer has been accepted by the Company, the Customer acknowledges that the Offer was accepted by the Company on the basis of, and in reliance upon, any information, drawings, specifications, data, representations, statements and documents provided by the Customer, set out in an Order or otherwise approved by the Customer (Customer Specifications).
    2. Where any Customer Specifications are required before the Company can proceed with or complete the provision of the Goods or Services, those Customer Specifications must be supplied by the Customer to the Company within a reasonable time so as to enable the Company to deliver the Goods or Services within any agreed time frame.
    3. The Specifications are approximate only and the Company makes no representation or warranty as to the completeness or accuracy of the Specifications and the Customer is responsible for making its own enquiries in relation to the completeness and accuracy of the Specifications provided.
    4. The Company may make changes to the specifications, dimensions, weights or other particulars of the Goods as may be required from time to time by law or any safety or manufacturing requirements.
13. Confidentiality
    1. The Customer:
       1. may use Confidential Information solely for the purposes of the relevant Agreement;
       2. must keep confidential all Confidential Information; and
       3. may disclose Confidential Information only to (i) employees and contractors who (A) are aware and agree that the Confidential Information must be kept confidential and (B) either have a need to know the Confidential Information (and only to the extent that each has a need to know), or have been specifically approved by the Company; (ii) as required by law or securities exchange regulation; or (iii) with the prior written consent of the Company.
    2. The Customer must notify the Company immediately once it becomes aware of any breach of confidentiality in respect of the Confidential Information and must take all reasonable steps necessary to prevent further unauthorised use or disclosure of the Confidential Information.
14. GST
    1. In this clause, words and expressions which are defined in the A New Tax System (Goods and Services Tax) Act 1999 (Cth) (as amended, varied or replaced from time to time) have the same meaning given to them by that Act.
    2. Unless otherwise expressly stated in writing in an Agreement, all amounts payable by the Customer in connection with an Agreement do not include an amount for GST.  If GST is payable on any supply made by the Company under these Terms, the Customer must pay to the Company, in addition to and at the same time as the payment for the supply, an amount equal to the amount of GST on the supply.  Where the Customer is required by these Terms to reimburse or indemnify the Company for any Loss or other amount incurred, the amount to be reimbursed or paid will be reduced by the amount of any input tax credit that the Company will be entitled to claim for the Loss or amount incurred and increased by the amount of any GST payable by the Company in respect of the reimbursement or payment.
15. Termination
    1. Without limiting the Company’s other rights under these Terms, and to the extent permitted by law, the Company may terminate any and all Agreements and any account facility under an Account Application with immediate effect by written notice to the Customer if:
       1. the Customer fails to make any payment under the Agreement to the Company by the due date for that payment;
       2. the Customer is the subject of an insolvency event;
       3. the Customer has breached any term of the relevant Agreement (including these Terms) and, if the breach is capable of remedy, has not remedied the breach within 14 days of receiving notice requiring the breach to be remedied; or
       4. the Company is prevented or delayed in performing its obligations under an Agreement due to a Force Majeure Event.
    2. On termination of an Agreement:
       1. the Customer must not distribute, sell or part with possession (other than as required under clause 16.2(b)) any Goods the subject of the Agreement (unless the Goods have been paid for);
       2. the Customer must, at its cost, immediately return to the Company all Goods the subject of the Agreement (unless the Goods have been paid for) and any displays and other promotional and advertising materials in relation to the Goods; and
       3. all money owed by the Customer to the Company will become immediately due and payable.
    3. Each party retains any rights, entitlements or remedies it has accrued before termination, including the right to pursue all remedies available to either party at law or in equity.
16. Cancellation
    1. The Company may cancel or suspend any Agreement effective immediately upon providing the Customer with written notice of cancellation or suspension where the Company believes (for any reason) that it will be unable to supply the relevant Goods or provide the Services to the Customer, provided that the Company will refund to the Customer any amounts already paid by the Customer for the Goods or Services subject to the cancellation and which are not provided to the Customer.  The refund of any amounts will be the Customer’s sole remedy against the Company in respect of any cancellation under this clause 17.1.
    2. Neither an Agreement nor any Offer that has been submitted can be cancelled or varied by the Customer except with the prior written consent of the Company.
17. Inconsistency
    1. Unless otherwise specified in these Terms, in the event of an inconsistency between any of the documents listed in clause 3.3, the following order of precedence will apply to the extent of the inconsistency (1) the prices and quantity of Goods and/or Services set out in the Quote or, if there is no Quote, in the Order (2) these Terms; (3) the Account Application; (4) any other terms of the Quote (if applicable); (5) the Invoice; and (6) without limiting clause 18.2, any terms in the Order which are accepted by the Company in writing.
    2. These Terms will prevail over any Customer terms and conditions, except to the extent specifically agreed by the Company in writing and any terms or conditions included in an Order or other document provided or issued by the Customer will only be binding on the Company if expressly agreed by the Company in writing.
18. Miscellaneous
    1. In these Terms:
       1. the meaning of general words is not limited by specific examples introduced by ‘includes’, ‘including’, ‘for example’ or ‘such as’ or similar expressions;
       2. a reference to a person includes a reference to the person’s executors, administrators, successors, substitutes and permitted assigns;
       3. no provision will be construed to the disadvantage of a party because that party was responsible for the preparation of the Terms or the inclusion of the provision in the Terms; and
       4. unless otherwise provided, all monetary amounts are in Australian dollars and a reference to payment means payment in Australian dollars.
    2. The Company will not be liable for any failure to perform or delay in performing its obligations under an Agreement if that failure or delay is due to a Force Majeure Event.
    3. Any price list, goods lists or other similar documents or catalogues issued by or on behalf of the Company do not constitute an offer by the Company to supply Goods appearing in those lists or catalogues or an offer by the Company to supply Goods at the prices set out in those lists or catalogues.  The Company’s price lists and catalogues may be changed by the Company at any time without notice.
    4. The Customer must maintain and keep current and complete records of the Goods which the Company has supplied to the Customer (in sufficient detail so as to be readily identified as goods supplied by the Company), including any Goods which are sold by the Customer to a third party and must, immediately upon written request from the Company, provide the Company with access to, or copies of, those records.
    5. The Customer must not assign or otherwise deal with any of its rights or obligations under these Terms without the Company’s prior written consent.  The Company may, to the extent permitted by law, assign, subcontract or deal with any of its rights or obligations under these Terms at any time in circumstances where, in the opinion of the Company acting reasonably, the assignment will not adversely affect the rights of the Customer.

The Company may, to the extent permitted by law, vary these Terms from time to time with the variation becoming effective as soon as the Company provides the Customer notice of the variation. Any variation to these Terms will only apply to any Offer made after the Variation Date and the parties acknowledge that nothing in these Terms requires the Customer to make any further Offers after the Variation Date.

1. A failure to exercise or delay in exercising any right under these Terms does not constitute a waiver and any right may be exercised in the future.  Waiver of any rights under these Terms must be in writing.
2. If any provision of these Terms is void, unenforceable or illegal and would not be so if words were omitted, then those words are to be severed and if this cannot be done, the entire provision is to be severed from these Terms without affecting the validity or enforceability of the remaining provisions.
3. The termination or expiry of these Terms or any Agreement does not operate to terminate any rights or obligations that by their nature are intended to survive termination or expiration, and those rights or obligations remain in full force and binding on the party concerned including without limitation the rights and obligations under clauses 6, 7, 8, 9, 10, 11, 12, 14.2, 16, 18 and 19.
4. Each party must:
   1. do all acts necessary or desirable to give full effect to an Agreement; and

              refrain from doing anything which might prevent full effect being given to an Agreement.

1. The relationship between the parties is and will remain that of independent contractors, and nothing in these Terms or an Agreement constitutes the parties as partners or joint venturers or constitutes any party as the agent of another party or gives rise to any other form of fiduciary relationship between the parties.
2. Notices by a party must be delivered by hand, prepaid post or email and sent to the address of the receiving party specified in the Account Application or, if none are specified, in any other part of the Agreement.  Notices will be deemed to have been received: by hand upon delivery; by post within six Business Days of sending; and by email one hour after the email is sent (unless the sender knows that email has failed to send).
3. These Terms are governed by the laws in force in all states and territories of Australia, and the Customer and the Company submit to the non-exclusive jurisdiction of the courts of all states and territories of Australia.